Careers

As a Tier 1 Client Care Technician, you will be responsible for providing support for basic incident resolution and requests reported to Client Care. You will support technologies that will help us deliver world class service to our clients. Your passion for technology is balanced by your understanding of processes and procedures, and how they relate to business. As part of the team, you will share and communicate ideas and knowledge to all members of our organization.

Responsibilities:

• Provide Tier 1 incident management, diagnosis, escalation, tracking, and resolution
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner
• Follow established processes and standards, identify and propose improvements as necessary
• Maintain a high-level knowledge of desktop, network, and mobile technologies
• Act as a resource on projects
• Perform remote diagnostic tasks
• Assist in developing technical documentation to improve training and service delivery
• Provide preventative maintenance services for clients 2 - 4 times a month
• Provide after hours and on-call support as needed
• Perform other duties as assigned

Requirements:

• Bachelor’s Degree preferred, but not required
• 1 - 2 years industry experience, preferably in a managed services provider environment
• Experience working in a team environment
• Ability and comfort with working directly with clients
• Excellent documentation skills, ability to write technical processes and procedures
• MCP certification or higher

As a Tier 2 Client Care Technician, you are responsible for supporting technologies that will help us deliver world class service to our clients. Your passion for technology is balanced by your understanding of processes and procedures, and how they relate to business. As a mentor on the Client Care Team, you will lead by example providing innovative solutions that showcase your strong technical knowledge. As part of the team, you will share and communicate ideas and knowledge to all members of our organization. Travel to client sites throughout St. Louis will be required, however most work will be conducted from our office in Creve Coeur, MO.

Responsibilities:

• Provide technical leadership to Service Desk technicians
• Tier 2 incident and problem management, diagnosis, escalation, tracking, and resolution
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating with clients in a clear, concise manner
• Serve as a functional escalation point and resolve technical issues the Service Desk is unable to resolve, escalating to Tier 3 when required
• Follow established processes and standards, identify and propose improvements as necessary
• Maintain a high-level knowledge of desktop, network, and mobile technologies
• Assist in developing technical documentation to improve training and service delivery
• Act as a resource on projects
• Provide preventative maintenance services for clients 2 - 4 times a month
• Provide onsite client service as required
• Provide after hours and on-call support as needed
• Perform other duties as assigned

Requirements:

• Bachelor’s Degree preferred, but not required
• 2 - 4 years industry experience, preferably in a managed services provider environment
• Experience working in a team environment
• Ability and comfort with working directly with clients
• Excellent documentation skills, ability to write technical processes and procedures
• MCSA or MCTS certification or higher
• License and personal vehicle, willingness to travel within the St. Louis area

Technical Skills:

• Experience installing and supporting Microsoft Windows 7 and Windows 10 Operating Systems
• Experience installing and supporting Mac Operating Systems a plus
• Strong experience with Microsoft Small Business Server, Windows Server, Exchange
• Microsoft Office 2010/2013/2016/365
• Basic Cloud services

As a Tier 3 Systems Engineer you are responsible for researching and investigating new technologies that will help us deliver world class service to our clients. Your passion for technology is balanced by your understanding of processes and procedures, and how they relate to small business. As a mentor to the technical team, you will lead by example. You will provide innovative solutions that showcase your strong knowledge of Microsoft products. You will plan, implement, and improve technical processes to improve service delivery. As part of the team, you will share and communicate ideas and knowledge to all members of our organization.

Responsibilities

• Determine specifications for server hardware and long-term configuration and backup strategies
• Create server installation engineering orders to drive installation and configuration activities
• Evaluate customer requirements and ensure implementation meets requirements
• Design and implement data networks
• Drive project management responsibilities
• Research and investigate technically sound solutions for small business technology
• Maintain a high-level knowledge of network and voice technologies
• Provide technical leadership to Service Desk and field technicians
• Tier 3 problem management, diagnosis, escalation, tracking, and resolution.
• Serve as a functional escalation point and diagnose and resolve technical issues the team is unable to resolve
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner
• Follow established processes and standards, identify and propose improvements as necessary
• Assist in developing technical documentation to improve training and service delivery
• Act as a resource or team lead on infrastructure projects
• Provide onsite client service
• Provide after hours and on-call support on a rotation basis
• Perform other duties as assigned

Requirements

• 5 – 7 year’s industry experience, preferably in a managed services provider environment
• Project lead experience
• Experience working in a team environment
• Ability and comfort with working directly with clients
• Excellent documentation skills
• Ability to write technical processes and procedures
• MCSA or MCTS certification or higher, Cisco CCNA certification or higher preferred
• License and own vehicle, willingness to travel within the St. Louis area

Technical Skills

• Experience with Microsoft Windows desktop OS 7/8/10, Mac OS, phone and tablet OS.
• Strong experience with Microsoft Windows Server, Exchange on premise and Office 365.
• Strong experience with virtualization technologies from VMWare and Microsoft Hyper-V
• Knowledge of on premise and cloud storage solutions, SANs, NAS devices.
• Knowledge of networking equipment, including wireless, routing, switching, protocols, and monitoring
• Knowledge of remote monitoring and management tools
• Designing WAN/LAN solutions and associated routing and security
• Ability to read logs and event viewer, and diagnose advanced problems
• Understanding of priority levels and escalation process
• Intimate knowledge of troubleshooting processes
• Strong documentation ethic
• Advanced disaster recovery knowledge
• Understanding of DNS and management of mail and validation records
• Active Directory and Group Policy application and design

Personal skills

• Excellent verbal and written communicator, comfortable phone demeanor
• Adhere to standards, policies, and procedures
• Ability to handle emergency situations in a calm fashion, and lead teams in such situations as needed
• Efficiently manage multiple tasks in a team-oriented environment
• Exceptional problem solving and leadership abilities
• Strong attention to detail and deadline oriented
• Desire to learn and mentor

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Staff is required to have the ability to:

• Routinely lift, push and pull up to 25 lbs
• Continuously stand, stoop or sit depending on client location
• Occasionally use and climb ladders

The work environment and noise level is usually similar to a typical office environment however may be exposed to a louder than normal office environment when working in IT storage and computer rooms.

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Job Summary

Responsible for design and planning of network and server projects, project management and deployment of the projects, and complex issue escalations. Provides pre-sales engineering resources for the Sales team, acts as a technical liaison for internal and client executive teams, and develops new products and services for the organization. Assesses, designs, and implements security plans consistent with industry best practices.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides pre-sales Engineering and consulting support for the sales team and directly with clients and prospects.
• Performs pre-sales risk assessments of client networks to provide accurate expectations for engagement.
• Plans and designs complex proposals for network, server, and services projects for new and existing clients.
• Performs thorough network and security audits of client networks and provides detailed concerns and remediation steps.
• Leads MB Technology Solutions security committee to review and ensure appropriate security policies are in place for all client networks and systems
• Monitors and analyzes security intelligence and develops appropriate responses.
• Provides compliant product licensing planning and auditing.
• Provides project management and serves as primary technical resource for the implementation of signed projects.
• Acts as technical liaison for internal and client executive teams.
• Communicates directly with stakeholders and decision-makers to provide clear explanation of IT processes.
• Serves as high-level escalation for complex technical issues.
• Provides strategic IT infrastructure planning and ongoing direction to ensure compliance.
• Analyzes new products and features and disseminates to the team.
• Identifies and develops new products and services for internal use and for sale.
• Acts as a mentor and knowledge base for the entire team.

Requirements

• Bachelor’s Degree preferred, but not required.
• 5-7 years of experience, preferably in a managed services provider environment
• Minimum two years of experience with advanced escalations and leading projects.
• Experience working in a team environment.
• Proven ability to work effectively with clients at all levels including C-Suite personnel.
• Excellent documentation skills, ability to write technical processes and procedures.
• Ability to clearly communicate and present technical strategies.
• Ability to be self-governing and work to deadlines.
• Preferred Certifications – MCSA, CCNA (Routing, Security, Wireless), CompTIA A+/Network+/Security+, CEH, OSCP, CISA/CISM

Technical Skills

• Proficient with all facets of Windows Server: Planning, deployment, and management.
• Extensive knowledge of Microsoft Active Directory, including Group Policy management, DNS, and DHCP services.
• Virtualization planning, deployment and management – both Hyper-V and VMWare
• Networking planning, design, and management for complex LAN and multi-site environments.
• Design and administration of various Microsoft applications – Exchange, SQL, Remote Desktop Services, IIS, File Services.
• Security experience and familiarity with industry best practices.
• Extensive knowledge of licensing required for Microsoft, VMWare, and other vendors, and the ability to provide compliant solutions.
• Thorough knowledge and experience with information and infrastructure security best practices.
• Cloud services planning, design and implementation – Microsoft 365, Azure, AWS

Personal Skills

• Excellent verbal and written communicator, comfortable phone demeanor
• Adhere to standards, policies, and procedures
• Ability to handle emergency situations in a calm fashion, and lead teams in such situations as needed
• Exceptional problem solving and leadership abilities
• Strong attention to detail and deadline oriented
• Desire to learn and mentor
• Independent and self-motivated.
• Comfortable representing the company to executives and in meetings.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 AM to 5:00 PM. Consistent and regular attendance is required as an essential job function.

These hours are subject to change based upon company needs and the hours needed to complete required project work.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MB Technology Solutions, a provider of customized IT services located in Creve Coeur’s City Place, has a newly created career opportunity for a Project Manager to join our growing team. If you are ready for growth and an environment that stays ahead of technology trends, then MB is the place for you!

MB offers its associates an opportunity to learn and continuously develop their skills throughout their career. We pride ourselves on being strategic, technology partners with our clients and we understand our associates make the difference in providing excellent client care.

 

The IT Project Manager will ensure execution and delivery of project objectives in adherence with the company methodology, through management of all project dimensions: Scope, Time, Cost, Quality, Performance.

 

Responsibilities Include:

• Managing milestones of client projects, ensuring on time delivery with complete client satisfaction.
• Actively participating in business meetings ensuring accurate requirements and information on the current systems.
• Guiding the project team in the day-day work activities ensuring cross functional communication and execution.
• Owning and delivering project objectives for clients as well as for MB Technology Solutions.
• Outlining key project success factors an ensuring timely and concise client communication.
• Designing the project scope, deadlines and budget in collaboration with engineers.
• Defining the project plan including critical milestones from launch to closing, according to selected implementation methodology. 
• Monitoring and reporting project costs and risks to MB leadership. Identifying and mitigating risks to project budget.
• Proactively identifying changes that may affect the project.
• Communicating progress against objectives of the project to all stakeholders.

Job Requirements and Qualifications

• BA preferred
• Minimum of 2 years’ experience in Project Management or Coordinator role, preferably in a technology environment
• Desired but not required: PMP certification, Microsoft Project Certification